Terms & Conditions

HOW TO BOOK

We will require a £50 non refundable deposit to secure your dates.

This is deducted from the balance of your holiday. A paypal link can be found on the bookings page on the website.

Your remaining balance will be due 6 weeks before your holiday as well as a £75 damage bond

If your holiday is less than 6 weeks away the full balance will be required when booking.

Please provide us with all the names, ages of guests who will be staying and pet breeds/names if you are bringing any along.

A phone number, email address for the lead guest as well as an address to send on all receipts.

Please note you are paying for your accomodation in our caravan only. Funworks passes are not included in the price. If you require passes you can purchase them from Havens reception or if the money is sent in advance i can collect them for you and leave them ready for your arrival.

DAMAGE BONDS

All bookings require a £75 Damage bond. This is separately invoiced and can be paid via the paypal link under bookings on the website.

This will be refunded in full within 3 days of your departure providing the caravan has been left reasonably clean and tidy and there are no breakages, damage or missing items.

In the incidents that this has not occured guests will be informed. The cost of replacing items, repairs or professional cleaning will be deducted from the bond. Any remaining balance will then be refunded.

SMOKING OR VAPING IS NOT PERMITTED IN OUR CARAVAN!

IF IT IS FOUND GUESTS HAVE SMOKED OR VAPED IN THE CARAVAN THE DAMAGE BOND WILL NOT BE REFUNDED.

DOGS

We love all dogs and welcome your fur babies to stay with you in our caravan for free.

Before booking please message us to discuss your dogs breed and the amount of dogs you wish to bring.

As owners of dogs ourselves we know how much they love the muddy walks and splashing in the sea and just what mucky pups they can be! Due to this we kindly ask owners not to let their dogs on the beds. Please use the blankets provided on the sofas at all times when your dog is sitting on them.

We will provide spare rub down towels, found in the storage cupboard, to give them a good rub before entering the caravan.

We appreiciate your cooperation in this. It helps keep our caravan clean and tidy and give a more enjoyable stay for everyone. Not all our guests love dogs!

Please note Haven has a strict policy that the following breeds are not permitted on the park.

*Pit Bull Terrier

*Dogo Argentino

*Fila Brasileiro

*Japenses Tosa

DOGS MUST BE KEPT ON A LEAD AT ALL TIMES WITHIN THE PARK ITSELF

CANCELLATIONS POLICY

Cancellations made more than 6 weeks before you are due to arrive

Any money paid will be refunded minus the £50 non refundable deposit.

Cancellations made 4-6 weeks before you are due to arrive

50% of any money paid will be refunded minus the £50 non refundable deposit.

Cancellations made 2-4 weeks until you are due to arrive

25% of any money paid will be refunded minus the £50 non refundable deposit.

Cancellations made with less than 2 weeks until you are due to arrive

Any Money paid will not be refunded.

£75 Damage bonds that have been paid will be fully refunded in all cancellations.